Frequently Asked Questions

FREEZE DRYING

No. Dehydrated fruits are typically sun dried and preserved using sulphur dioxide. Other dehydrated fruits are soaked in sugar syrups or concentrated deionized apple juice* to increase the dry solids and thus preserve the fruit.

*Deionised apple juice is apple juice with all the flavour and colour chemically stripped to create a concentrated 72 Brix (72% sugar) fruit juice. 

The loss of nutrients throughout the process is minimum. Freeze drying is acknowledged as the best form of drying for the preservation antioxidants. The actual levels of antioxidants in freeze-dried fruit are very high due to the level of concentration, making it a good addition to a healthy and balanced diet.  

10g of freeze dried strawberry is made from 1000g of fresh fruit. This is the same for Raspberries, Blueberries, Blackcurrants and Blackberries.  

RETURNS

You may return most new, unopened items within 7 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

SHIPPING

Delivery is typically 1-3 days from date of order but maybe longer for rural addresses.