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Below you'll find answers to the questions we get asked the most.

FAQs

Shipping & Returns

New Zealand

In NZ, delivery is typically 1-3 days from the date of order but may be longer for rural addresses.

Australia:

Unless otherwise agreed shipping to Australia is via Air parcel and delivery timings are 10-14 days but may be longer. If required delivery can be via courier at an additional cost.

The customer is liable for any duties, local taxes or duties charged.

New Zealand

You may return most new, unopened items within 7 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Australia

We do not offer returns on Australian orders. In the event the goods are faulty or damaged please contact us immediately or not less than 3 days from the date of delivery.

We currently ship within New Zealand and Australia. You can get in touch with us and place an enquiry.

FREEZE DRYING

No. Dehydrated fruits are typically sun-dried and preserved using sulphur dioxide. Other dehydrated fruits are soaked in sugar syrups or concentrated deionized apple juice* to increase the dry solids and thus preserve the fruit.

*Deionised apple juice is apple juice with all the flavour and colour chemically stripped to create a concentrated 72 Brix (72% sugar) fruit juice. 

The loss of nutrients throughout the process is minimum. Freeze drying is acknowledged as the best form of drying for the preservation of antioxidants. The actual levels of antioxidants in freeze-dried fruit are very high due to the level of concentration, making it a good addition to a healthy and balanced diet. 

10g of freeze-dried strawberry is made from 1000g of fresh fruit. This is the same for Raspberries, Blueberries, Blackcurrants and Blackberries. 

Contact & Support

As large-volume freeze-dried fruit suppliers, we have the quantities and product range to regularly supply large companies in the New Zealand and Australian food industry, as well as restaurants and cafes, with quality and nutrition-rich ingredients.

If you'd like to set up a wholesale account or are an industrial manufacturer looking for freeze-dried fruits or vegetables, please fill out the form below. We'd love to hear from you.

Enquire Here

Mon - Fri, 8am - 5pm